Terms and conditions of use
The term ‘Total Hits’ or ‘us’ or ‘we’ refers to the owner of the website totalhitsradio.com. The term ‘you’ refers to the user or viewer of our website.
The use of this website is subject to the following terms and conditions:
The content of the pages of this website is for your general information and use only. It is subject to change without notice
Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law
Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements
This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions
All trademarks reproduced in this website, which are not the property of, or licensed to the operator, are acknowledged on the website
Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence
This website includes links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the websites. We have no responsibility for the content of the linked websites
Your use of this website and any dispute arising out of such use of the website is subject to the laws of England, Northern Ireland, Scotland and Wales
We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.
A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.
We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.
Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.
You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.
Links to other websites:
Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.
You may choose to restrict the collection or use of your personal information in the following ways:
We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.
You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee will be payable. If you would like a copy of the information held on you please contact us.
If you believe that any information we are holding on you is incorrect or incomplete, please contact us. We will promptly correct any information found to be incorrect.
Governing law and jurisdiction
These Terms will be governed by and interpreted in accordance with the laws of the United Kingdom, and you submit to the non-exclusive jurisdiction of the courts located in the UK for the resolution of any disputes.
Competition Terms and Conditions
These terms and conditions together with any specific rules set out in Competition Notices (as defined below) are the Competition Term (“Terms”), together to be defined as the “Competition”, unless otherwise expressly stated. By entering a Competition, entrants agree to be bound by these Terms.
The Competition(s) is organised and operated by Total Hits, its sponsor(s) or any company, radio station or website owned or controlled (directly or indirectly) (“us”, “we”, “our” “Total Hits”).
Terms specific to each Competition are displayed in a notice included on the radio station’s website page posting for such Competition (the “Competition Notice”) and are incorporated herein.
Online promotions will include a tick-box for you to agree to comply with our competition terms and conditions. For broadcast promotions, your participation in the competition by phone call, text message, email or social media interaction will be taken as an indication that you agree to comply with the terms and conditions. Where promotions are broadcast we will aim to remind listeners of the need to read these terms and conditions online.
In the event of a discrepancy between these terms and conditions and the Competition Notice, the Competition Notice shall prevail.
Entrants must be aged 16 or over unless otherwise stated.
Unless otherwise stated in the Competition Notice, our competitions are open to residents of the following areas within the United Kingdom: England, Wales, Scotland, and Northern Ireland. Proof of address may be required from prize winners to verify that their home address is within the United Kingdom areas set out above.
Total Hits employees/volunteers (and immediate family) are not eligible to enter the competition.
Employees/Volunteers (and immediate family members) of any company involved in the competition or, if relevant, any advertising agency connected with the competition are not eligible to enter the competition.
No person/s at the same address may win more than one “prize” valued at £300 or more via any of Total Hits’ Competitions in any six (6) month period.
No person/s at the same address may win more than one “prize” under the value of £299 via any of Total Hits’ Competitions in any thirty (30) day period.
Within a three hundred and sixty five (365) day period you cannot win any more than 4 prizes no matter the value.
Additional eligibility requirements may apply to a specific competition, e.g. a valid passport, visas and/or driver’s licence. Provision of such documents will be required if the Competition prize includes travel outside the United Kingdom and/or car hire.
By entering the competition, you hereby warrant that all information submitted by you is true, current and complete.
We assume that by using our site and entering the competition (and you warrant that) either you have legal capacity to enter the competition and agree to the Terms (i.e. that you are of sufficient age and mental capacity and are entitled to be legally bound in contract) or your parents have consented to your entry of the competition and use of these Terms.
We reserve the right to disqualify any entrant if we have reasonable grounds to believe the entrant has significantly breached any of these terms and conditions.
In the event that any entrant is disqualified from the competition, in our sole discretion we may decide whether a replacement contestant should be selected. In this event, any further entrant will be selected on the same criteria as the original entrant and will be subject to these Terms.
By signing the Agreement, you confirm and warrant that, to the best of your knowledge, you have no medical condition that could be adversely affected by any of the events or activities planned or reasonably expected to be involved in the Competition.
You must take all reasonable steps to ensure your own health and safety. Any behaviour or act or conduct by you (including without limitation any abusive behaviour, physical or psychological) which Total Hits considers to pose any medical, security or safety risk may lead to your immediate disqualification.
You agree not to carry on your person (or in your possession or control) or to purchase or consume during the Competition any illegal substance. You acknowledge and agree that alcohol consumption will only be allowed with the express prior consent of Total Hits and any health and safety team, who will have full authority to restrict your levels of consumption
Entry is restricted to one entry per person, per competition, per day; unless otherwise stated duplicate entries will be removed.
Incomplete or indecipherable entries will be void.
Competition entries must be made in the manner and by the closing date specified on the Competition Notice. Failure to do so will disqualify the entry.
There is no purchase requirement to enter a Competition.
Where entries are made via a coupon or form it is not acceptable to submit photocopies. Photocopies will be void.
Source material used by Total Hits question compilers shall be taken as correct.
Where the option to enter via SMS exists and there is a tariff attached and the answer does not rely on skill, you are entitled to enter for free via our website (link will be on the competition page.
Competition entries submitted by SMS may require the user’s name and postcode. Incomplete entries may not be eligible and may be disqualified.
Proof of posting cannot be accepted as proof of delivery. We cannot accept responsibility for any error, omission, interruption, deletion, defect, delay in operation or transmission, communications line failure, theft, destruction, alteration of, or unauthorised access to entries, or entries lost or delayed whether or not arising during operation or transmission as a result of server functions, virus, bugs or other causes outside our control.
Entrants should note that unless stated otherwise by us, we do not accept responsibility for the return of any Competition entries, including those consisting of artistic or other material, and may dispose of entries at our discretion.
Entrants must seek the permission of the billpayer before calling or texting.
During ‘Register To Play’ and ‘text to win’ contests, which will be clearly labelled on air, listeners must call/text during the stated registration period. A randomly selected caller will be phoned back to participate in the contest. If the caller does not answer their phone within 60 seconds or the call goes to their voicemail, Total Hits may disregard their entry and select a new caller.
Prize winners will be chosen at random unless specified otherwise in the Competition Notice, from all qualifying entries within 28 days of the closing date specified in the Competition Notice. Tiebreakers, disputes, conflicts, questions or concerns will be managed by a member of our staff and, if required by law, by an independent adjudicator. In all matters, the decision(s) shall be final and no correspondence or discussion shall be entered into.
Prize winners will be notified in the manner and within the time specified on the Competition Notice. Return of any prize notification as undeliverable or failure to reply as specified in the notification within the time stated therein may result in disqualification and selection of an alternate winner. If more than one prize is awarded only one prize per entrant will be awarded.
Claims for prizes must be made in the manner and within the time specified on the Competition Notice. Failure to claim a prize within this time or in the manner specified may result in disqualification and selection of an alternate winner.
Prizes are non-transferable and there is no cash alternative. We reserve the right to substitute prizes of equal or greater value at any time.
We reserve the right, in our absolute discretion, to request a proof of identity in the form of your passport, driving licence and a utility bill bearing your address.
Prizes are awarded at our discretion and prizes may be withheld in the event of improper actions by or on behalf of any entrant.
Where a prize may not be appropriate for a younger contestant, the minimum age for entry will be stated in the Competition Notice and must be observed. We reserve the right to request written proof of age of any winner.
All prizes will be presented to winners via the UK mail service, unless otherwise noted. Total Hits does not accept any liability or claims for prizes which are lost, delayed or damaged in the post or otherwise not validly received by you.
We will not be responsible for replacing a prize if a concert or ticketed event has been awarded as a prize and the concert or event is cancelled or postponed.
Prizes must be taken in accordance with the dates and destinations and number of passengers specified by Total Hits. There will be no cash alternative. There will be no alternative destination.
Holidays are non-transferable. Holidays are subject to availability. You must hold a valid UK passport with at least 6 months’ further duration (or competition entry will be invalid).
Holidays are not available to persons under the age of 18 without the express prior written permission of Total Hits.
All holidays must be taken within the timelines supplied or will be deemed invalid.
You must comply with the terms and conditions of the airline and other transportation and venues involved in the Competition or the Prize. In particular, you shall comply with all health and safety guidelines and instructions and all applicable legal and regulatory requirements.
You are not entitled nor authorised in any way to commit Total Hitsto any contract, expense or cost entered into or incurred without its advance written acceptance of the same. No variation of these Terms is effective unless approved by an authorised representative of Total Hits in writing.
Passport control and in-country authorities will reserve the right to refuse entry. If you are refused passage and or entry/exit to or from the country being visited, any additional costs incurred will be your sole responsibility.
Any flights, other transport, airport details, accommodation or other aspects of the Prize, dates and times quoted by Total Hits or its agents are for guidance only and are subject to change without notice with no liability arising. You must have sufficient financial resources to meet any financial commitment which they may incur in connection with the Prize beyond those included in the Prize itself.
The winner agrees to accept all blackout dates, space availability, requirements etc established by our prize partner(s).
You must comply with and are responsible for attending to any inoculation and health regulations required for your destination.
This website and its content is copyright of Total Hits – © Total Hits 2021. All rights reserved.
Any redistribution or reproduction of part or all of the contents in any form is prohibited other than the following:
You may print or download to a local hard disk extracts for your personal and non-commercial use only
You may copy the content to individual third parties for their personal use, but only if you acknowledge the website as the source of the material
You may not, except with our express written permission, distribute or commercially exploit the content. Nor may you transmit it or store it in any other website or other form of electronic retrieval system.
Last updated: 27/08/21